At Culligan West Virginia, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we may collect from you when you use our website, social media, or communicate with us via phone, chat or text messages, and how we may use and protect that information.
Information We Collect
We may collect personal information from you when you use our website, such as your name, email address, and other contact details. We may also collect information about your device and how you use our website, including your IP address, browser type, and operating system.
If you communicate with us via click to call, chat or text messages, we may collect information such as your name, phone number, and the content of your messages.
In addition to the above, we may use phone call tracking and call recording services to help us improve our customer service and provide you with better support. These services may collect information about your phone number, call duration, and other details related to the call.
We may use Google Analytics or other resources to collect information about your use of our website. This information may include details about the pages you visit, the time and date of your visits, and the referring website that brought you to our website. We use this information to improve our website and provide a better user experience.
We may use Google Ads and Facebook Ads to promote our website and products. These services may collect information about your visits to our website and other websites you visit. This information may be used to show you targeted advertisements based on your interests and preferences.
How We Use Your Information
We may use your personal information to provide you with information about our products and services, to respond to your inquiries and requests, and to improve our website and user experience. We may also use your information to comply with legal and regulatory requirements.
We do not sell or share your phone number with third parties for their own marketing purposes. We may use trusted service providers to help us deliver our services, such as call tracking, call recording, chat, and messaging. These providers may process your phone number or other contact information solely on our behalf and only as needed to provide these services.
We may also share your personal information if required by law, regulation, or court order, or if necessary to protect our rights or the safety of our users.
Cookies, Pixels, and Other Sources
We may use cookies, pixels, and other sources to collect information about your use of our website. Cookies are small data files that are placed on your device when you visit a website. We use cookies to improve your user experience and to personalize your experience on our website. You can control the use of cookies through your browser settings.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security measures to safeguard your personal information, including firewalls, encryption, and access controls.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us by visiting here.
By opting in to receive SMS messages, you agree to the following:
- Consent for SMS Communication
- Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.
- Types of SMS Communications
By opting in, you may receive SMS messages related to:
- Culligan Products & Services
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
- Message Frequency
- Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.
- Potential Fees for SMS Messaging
- Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
- Opt-In Methods
You may opt in to receive SMS messages from Culligan WV in the following ways:
- By submitting an online form (https://culliganwestvirginia.com/contact-wv-water-conditioning/)
- Opt-Out Instructions
- You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at customercare@culliganwv.com.
- Help
- If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at customercare@culliganwv.com.
- Additional Options
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
- Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy https://culliganwestvirginia.com/privacy-policy/ page.
- Message frequency may vary depending on service.